/* Layout: enterprise app shell in IGV's own colours. The logo's navy carries the navigation rail and all ink; its gold is kept for the things that matter most: the primary action, progress, and the marker for where you are. */
:root{
  --bg:#F4F5F8; --surface:#FFFFFF; --sunk:#EAEDF2; --ink:#041227; --ink2:#2A3750; --muted:#566178; --line:#D3D8E1; --line2:#E8EBF0;
  --accent:#D2AD55; --accent-ink:#041227; --accent-line:#AA8222; --sel:#F8F0D9; --track:#EAE4D2; --link:#041227; --focus:#041227;
  --info-bg:#E3E8F2; --info-ink:#1C3158;
  --good:#12744A; --good-bg:#DCF2E5; --warn:#9A4A00; --warn-bg:#FCE6D3; --bad:#B42318; --bad-bg:#FBE2DF;
  --side:#041227; --side-ink:#C5CDDB; --side-strong:#FFFFFF; --side-muted:#8792A8; --side-active:#10213F; --side-line:#172949; --gold:#DDBB66;
  --scrim:rgba(4,18,39,.55);
  --ui:"IBM Plex Sans","Segoe UI",Helvetica,Arial,sans-serif;
  --display:"Unbounded","IBM Plex Sans","Segoe UI",Arial,sans-serif;
  --mono:"IBM Plex Mono",ui-monospace,Menlo,Consolas,monospace;
}
@media (prefers-color-scheme: dark){
  :root:not([data-theme="light"]){
    --bg:#050D1B; --surface:#0C182E; --sunk:#081325; --ink:#E9EDF4; --ink2:#C4CCDA; --muted:#8D99AE; --line:#22304A; --line2:#162238;
    --accent:#D6B35C; --accent-ink:#041227; --accent-line:#D6B35C; --sel:#2A2413; --track:#27241A; --link:#E9EDF4; --focus:#E6C877;
    --info-bg:#18294A; --info-ink:#B9C7E5;
    --good:#5FCB95; --good-bg:#0F2D20; --warn:#F2A766; --warn-bg:#38210E; --bad:#F2877C; --bad-bg:#3A1917;
    --side:#030915; --side-ink:#C5CDDB; --side-strong:#FFFFFF; --side-muted:#7F8BA2; --side-active:#0E1C37; --side-line:#12203A; --gold:#DDBB66;
    --scrim:rgba(0,0,0,.62);
    color-scheme:dark;
  }
}
:root[data-theme="dark"]{
  --bg:#050D1B; --surface:#0C182E; --sunk:#081325; --ink:#E9EDF4; --ink2:#C4CCDA; --muted:#8D99AE; --line:#22304A; --line2:#162238;
  --accent:#D6B35C; --accent-ink:#041227; --accent-line:#D6B35C; --sel:#2A2413; --track:#27241A; --link:#E9EDF4; --focus:#E6C877;
  --info-bg:#18294A; --info-ink:#B9C7E5;
  --good:#5FCB95; --good-bg:#0F2D20; --warn:#F2A766; --warn-bg:#38210E; --bad:#F2877C; --bad-bg:#3A1917;
  --side:#030915; --side-ink:#C5CDDB; --side-strong:#FFFFFF; --side-muted:#7F8BA2; --side-active:#0E1C37; --side-line:#12203A; --gold:#DDBB66;
  --scrim:rgba(0,0,0,.62);
  color-scheme:dark;
}
*{box-sizing:border-box}
html,body{height:100%}
body{background:var(--bg);color:var(--ink);font-family:var(--ui);font-size:14px;line-height:1.45;-webkit-font-smoothing:antialiased}
button,input,select,textarea{font:inherit;color:inherit}
h1,h2,h3,h4,p,ul,ol,dl,dd,figure{margin:0}
ul,ol{padding:0;list-style:none}
a{color:var(--link)}
:focus-visible{outline:2px solid var(--focus);outline-offset:2px}
.side :focus-visible,.signin :focus-visible{outline-color:var(--gold)}
.muted{color:var(--muted)} .small{font-size:12.5px} .mono{font-family:var(--mono)} .num{font-variant-numeric:tabular-nums}
.eyebrow{font-family:var(--mono);font-size:11px;letter-spacing:.08em;text-transform:uppercase;color:var(--muted)}
.ic{width:16px;height:16px;flex:0 0 auto;fill:none;stroke:currentColor;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round}
.sr{position:fixed;top:0;left:0;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}
kbd{font-family:var(--mono);font-size:10.5px;font-weight:500;line-height:1;padding:3px 5px;border:1px solid var(--line);border-bottom-width:2px;border-radius:4px;background:var(--surface);color:var(--muted)}

/* shell */
.app{height:100%;display:grid;grid-template-columns:228px minmax(0,1fr)}
.side{background:var(--side);color:var(--side-ink);display:flex;flex-direction:column;min-height:0;border-right:1px solid var(--side-line)}
.brand{display:flex;align-items:center;gap:12px;padding:20px 16px 14px;color:var(--side-strong)}
.logo{display:block;height:24px;width:auto;aspect-ratio:1189.5/352;flex:0 0 auto}
.brand span{font-family:var(--display);font-size:8.5px;font-weight:500;letter-spacing:.16em;text-transform:uppercase;color:var(--side-muted);border-left:1px solid var(--side-line);padding-left:12px;line-height:1.55;width:min-content}
.brand.big .logo{height:46px} .brand.big span{font-size:11px;padding-left:16px}
.nav{display:flex;flex-direction:column;gap:2px;padding:6px 8px;min-width:0}
.nav .sec{font-family:var(--mono);font-size:10.5px;letter-spacing:.08em;text-transform:uppercase;color:var(--side-muted);padding:14px 10px 6px}
.nav button{display:flex;align-items:center;gap:10px;padding:8px 10px;border:0;border-radius:6px;background:transparent;color:var(--side-ink);cursor:pointer;text-align:left;font-weight:500}
.nav button:hover{background:var(--side-active)}
.nav button{position:relative}
.nav button[aria-current="page"]{background:var(--side-active);color:var(--side-strong)}
.nav button[aria-current="page"] .ic{color:var(--gold)}
.nav button[aria-current="page"]::before{content:"";position:absolute;left:0;top:50%;width:4px;height:20px;transform:translateY(-50%);border-radius:0 2px 2px 0;background:var(--gold)}
.nav .count{margin-left:auto;font-family:var(--mono);font-size:11px;color:var(--side-muted)}
.side-foot{margin-top:auto;padding:12px;border-top:1px solid var(--side-line);display:flex;flex-direction:column;gap:12px}
.side-foot label{font-size:11px;color:var(--side-muted);display:flex;flex-direction:column;gap:4px}
.side-foot select:disabled{opacity:.75}
@media (max-width:1180px){.lb-co{display:none}}
@media (max-width:900px){.side-foot{flex-direction:row;flex-wrap:wrap;gap:6px 14px}}
.side-foot select{background:var(--side-active);border:1px solid var(--side-line);color:var(--side-ink);border-radius:6px;padding:6px 8px}
.me{display:flex;align-items:center;gap:10px;min-width:0}
.avatar{width:30px;height:30px;border-radius:50%;background:var(--side-active);display:grid;place-items:center;font-size:11px;font-weight:600;color:var(--side-strong);flex:0 0 auto}
.me b{display:block;color:var(--side-strong);font-weight:500;font-size:13px} .me span{display:block;font-size:11.5px;color:var(--side-muted)}
.main{display:grid;grid-template-rows:auto minmax(0,1fr);min-width:0;min-height:0}
.top{display:flex;align-items:center;gap:10px 12px;padding:10px 20px;border-bottom:1px solid var(--line);background:var(--surface);min-width:0;flex-wrap:wrap}
.top h1{font-family:var(--display);font-size:13.5px;font-weight:600;letter-spacing:.01em;margin-right:auto}
.searchbtn{flex:0 1 320px;display:flex;align-items:center;gap:8px;padding:7px 10px;border:1px solid var(--line);border-radius:7px;background:var(--bg);color:var(--muted);cursor:pointer;min-width:0}
.searchbtn span{flex:1;text-align:left;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.top select{border:1px solid var(--line);border-radius:7px;background:var(--surface);padding:7px 8px}
.view{min-height:0;min-width:0;overflow:auto;padding:20px 24px 40px;display:flex;flex-direction:column;gap:18px}
.vh{display:flex;flex-wrap:wrap;align-items:flex-end;justify-content:space-between;gap:10px 16px}
.vh p{color:var(--muted);max-width:72ch}
.view>*{flex-shrink:0}
.view h2{font-size:15px;font-weight:600}
.view h3{font-size:13.5px;font-weight:600}
.view .vh h2{font-family:var(--display);font-size:16.5px;font-weight:600;line-height:1.3;margin-bottom:4px}

/* controls */
.btn{display:inline-flex;align-items:center;gap:7px;font-weight:500;padding:7px 12px;border-radius:7px;border:1px solid var(--line);background:var(--surface);color:var(--ink);cursor:pointer;white-space:nowrap}
.btn:hover:not(:disabled){border-color:var(--muted)}
.btn.primary{background:var(--accent);border-color:var(--accent-line);color:var(--accent-ink);font-weight:600}
.btn.primary kbd{background:transparent;border-color:currentColor;color:inherit;opacity:.8}
.btn.danger{color:var(--bad)}
.btn.good{color:var(--good)}
.imout,.toast,.olog p{overflow-wrap:anywhere}
@media (max-width:900px){.side-foot .me{display:flex;align-items:center}.side-foot .me .avatar,.side-foot .me>div{display:none}}
.cfgset{border:1px solid var(--line);border-radius:8px;padding:12px 14px 14px;margin:0;min-width:0;display:flex;flex-direction:column;gap:12px}
.cfgset legend{font-size:12px;color:var(--muted);padding:0 6px}
.cfgset .check{align-items:flex-start} .cfgset .check input{margin-top:3px;flex:0 0 auto}
.cfgset .check b{display:block;font-weight:500;color:var(--ink)} .cfgset .check span span{display:block;font-size:12.5px;color:var(--muted)}
.cfgrow{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}
.field textarea{border:1px solid var(--line);border-radius:7px;background:var(--surface);color:var(--ink);padding:8px 10px;width:100%;font:13px/1.5 var(--mono,ui-monospace,monospace);resize:vertical}
.imout{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:8px} .imout ul{margin:6px 0 0;padding-left:18px;font-size:13px;color:var(--muted)}
@media (max-width:560px){.cfgrow{grid-template-columns:minmax(0,1fr)}}
form.grid.one{grid-template-columns:minmax(0,1fr)}
.mhead p{margin:0}
.mlist{border:1px solid var(--line);border-radius:8px;max-height:330px;overflow:auto}
.mlist .check{padding:8px 12px;border-bottom:1px solid var(--line2);cursor:pointer}
.mlist .check:last-child{border-bottom:0} .mlist .check:hover{background:var(--bg)}
.mlist .check span:first-of-type{flex:1;min-width:0;color:var(--ink)}
.olog{list-style:none;margin:0;padding:4px 14px 8px}
.olog li{display:flex;gap:12px;padding:9px 0;border-bottom:1px solid var(--line2)} .olog li:last-child{border-bottom:0}
.olog .mono{flex:0 0 auto;padding-top:2px} .olog p{margin:0}
.btn.solid-danger{background:var(--bad);border-color:var(--bad);color:var(--bad-bg)}
.ticks{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:8px}
.ticks li{display:flex;gap:10px;align-items:flex-start} .ticks .ic{color:var(--good);flex:0 0 auto;margin-top:3px}
.ticks.todo .ic{color:var(--warn)}
.banner .linkbtn{margin-left:4px}
.btn.end{background:var(--bad);border-color:var(--bad);color:var(--surface)}
.btn.end kbd{background:transparent;border-color:currentColor;color:inherit;opacity:.8}
.btn.lg{padding:10px 16px;font-size:15px}
.btn.sm{padding:4px 9px;font-size:12.5px}
.btn[aria-pressed="true"]{background:var(--ink);border-color:var(--ink);color:var(--bg)}
.btn:disabled{opacity:.45;cursor:not-allowed}
.seg{display:inline-flex;border:1px solid var(--line);border-radius:7px;overflow:hidden;background:var(--surface)}
.seg button{display:inline-flex;align-items:center;gap:6px;border:0;background:transparent;color:var(--muted);font-weight:500;padding:7px 11px;cursor:pointer}
.seg button+button{border-left:1px solid var(--line)}
.seg button[aria-pressed="true"]{background:var(--ink);color:var(--bg)}
.seg button:disabled{cursor:not-allowed;opacity:.55}
.chips{display:flex;gap:6px;flex-wrap:wrap}
.chip{border:1px solid var(--line);background:var(--surface);border-radius:999px;padding:3px 10px;font-size:12px;color:var(--muted);cursor:pointer}
.chip[aria-pressed="true"]{background:var(--ink);color:var(--bg);border-color:var(--ink)}
.chip.lg{padding:6px 14px;font-size:13.5px;font-weight:500}
.dt{overflow-x:auto} .dt button{white-space:nowrap;flex:0 0 auto}
.pill{display:inline-flex;align-items:center;gap:5px;font-family:var(--mono);font-size:11px;font-weight:500;padding:2px 8px;border-radius:999px;white-space:nowrap;background:var(--sunk);color:var(--muted)}
.pill.good{background:var(--good-bg);color:var(--good)} .pill.warn{background:var(--warn-bg);color:var(--warn)}
.pill.bad{background:var(--bad-bg);color:var(--bad)} .pill.info{background:var(--info-bg);color:var(--info-ink)}
.pill .dot{width:6px;height:6px;border-radius:50%;background:currentColor}
.field{display:flex;flex-direction:column;gap:4px;font-size:12.5px;color:var(--muted);min-width:0}
.field input,.field select,.inp{border:1px solid var(--line);border-radius:7px;background:var(--surface);color:var(--ink);padding:7px 10px;width:100%;font-size:14px}
.check{display:flex;align-items:center;gap:8px}
.err{color:var(--bad);font-size:12.5px;min-height:1.2em}

/* cards and tables */
.card{background:var(--surface);border:1px solid var(--line);border-radius:8px;min-width:0}
.card-h{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:8px 12px;padding:11px 14px;border-bottom:1px solid var(--line2)}
.card-b{padding:14px}
.cols2{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px;align-items:start}
.cols3{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:18px}
.tbl{overflow-x:auto}
.card>.tbl{border-radius:0 0 8px 8px}
table{border-collapse:collapse;width:100%;font-size:13.5px}
.w980 table{min-width:980px} .w560 table{min-width:560px} .w720 table{min-width:720px} .w880 table{min-width:880px}
th{font-family:var(--mono);font-size:10.5px;font-weight:500;letter-spacing:.07em;text-transform:uppercase;color:var(--muted);text-align:left;padding:9px 12px;background:var(--sunk);white-space:nowrap}
th button{all:unset;cursor:pointer;display:inline-flex;gap:4px;align-items:center}
th button:focus-visible{outline:2px solid var(--focus);outline-offset:2px}
td{padding:9px 12px;border-top:1px solid var(--line2);vertical-align:top}
td.num,th.num{text-align:right;font-variant-numeric:tabular-nums}
td .co{display:block;color:var(--muted);font-size:12.5px}
tr.click{cursor:pointer} tr.click:hover td{background:var(--bg)}
tr.dim td{color:var(--muted)}
code{font-family:var(--mono);font-size:.88em;background:var(--sunk);padding:1px 5px;border-radius:4px;overflow-wrap:anywhere}
.kpis{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));background:var(--surface);border:1px solid var(--line);border-radius:8px;overflow:hidden}
.kpis div{padding:12px 14px;border-left:1px solid var(--line2);min-width:0}
.kpis div:first-child{border-left:0}
.kpis span{display:block;font-size:12px;color:var(--muted)}
.kpis b{display:block;font-family:var(--display);font-size:19px;font-weight:500;line-height:1.45}
.kpis em{font-style:normal;font-size:12px;color:var(--muted)}

/* dialer */
#v-dialer{overflow:hidden;padding:14px 18px 18px;gap:12px}
.sessbar{display:flex;flex-wrap:wrap;align-items:center;gap:10px 14px;background:var(--surface);border:1px solid var(--line);border-radius:8px;padding:10px 12px}
.sessbar .hint{color:var(--muted);font-size:12.5px;flex:1 1 220px;min-width:0}
.goals{display:flex;gap:10px 18px;flex-wrap:wrap}
.goal{display:flex;flex-direction:column;gap:5px;width:124px}
.goal .gl{display:flex;justify-content:space-between;font-size:11.5px;color:var(--muted)} .goal b{color:var(--ink);font-weight:600;font-variant-numeric:tabular-nums}
.meter{height:4px;border-radius:2px;background:var(--track);overflow:hidden} .meter i{display:block;height:100%;background:var(--accent-line);border-radius:2px}
.panes{flex:1;min-height:0;display:grid;grid-template-columns:280px minmax(0,1fr) 316px;gap:12px}
.pane{background:var(--surface);border:1px solid var(--line);border-radius:8px;display:flex;flex-direction:column;min-height:0;min-width:0;overflow:hidden}
.pane-h{padding:10px 12px;border-bottom:1px solid var(--line2);display:flex;flex-direction:column;gap:8px}
.pane-h .row{display:flex;align-items:center;justify-content:space-between;gap:8px}
.pane-b{flex:1;min-height:0;overflow:auto}
.qi{display:grid;grid-template-columns:20px minmax(0,1fr) auto;gap:1px 8px;align-items:center;width:100%;padding:9px 12px;border:0;border-bottom:1px solid var(--line2);background:transparent;text-align:left;cursor:pointer}
.qi:hover{background:var(--bg)}
.qi[aria-current="true"]{background:var(--sel)}
.qi .rk{font-family:var(--mono);font-size:11px;color:var(--muted)}
.qi .nm{font-weight:500;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.qi .sb{grid-column:2/-1;font-size:12px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.qi.dim .nm{color:var(--muted);font-weight:400}
.linebar{display:flex;flex-wrap:wrap;align-items:center;gap:8px 12px;padding:9px 14px;border-bottom:1px solid var(--line2)}
.linebar .sp{flex:1}
.lamp{display:inline-flex;align-items:center;gap:8px;font-family:var(--mono);font-size:12px;color:var(--muted);min-width:0}
.lamp i{width:10px;height:10px;border-radius:50%;background:var(--line);flex:0 0 auto}
.lamp.ringing{color:var(--ink)} .lamp.ringing i{background:var(--warn);animation:pulse 1s ease-in-out infinite}
.lamp.live{color:var(--ink)} .lamp.live i{background:var(--good)}
.lamp.held{color:var(--ink)} .lamp.held i{background:var(--warn)}
@keyframes pulse{50%{opacity:.25}}
.stage{padding:16px;display:flex;flex-direction:column;gap:14px}
.view .big{font-size:22px;font-weight:600;letter-spacing:-.01em;line-height:1.2}
.callhead{display:flex;flex-wrap:wrap;align-items:flex-start;justify-content:space-between;gap:8px 16px}
.callhead>div:first-child{flex:1 1 260px;min-width:0}
.callmeta{display:flex;align-items:center;gap:10px}
.timer{font-family:var(--mono);font-size:20px;font-weight:500;font-variant-numeric:tabular-nums}
.ctl{display:flex;flex-wrap:wrap;gap:8px}
.grid2{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}
.box{border:1px solid var(--line2);border-radius:8px;padding:12px;display:flex;flex-direction:column;gap:8px;min-width:0;background:var(--bg)}
.box ol{list-style:decimal;padding-left:18px;display:flex;flex-direction:column;gap:5px;font-size:13.5px}
.box textarea{flex:1;min-height:76px;border:1px solid var(--line);border-radius:6px;background:var(--surface);padding:8px 10px;resize:vertical;width:100%}
.outcomes{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:8px}
.out{display:flex;align-items:center;justify-content:space-between;gap:6px;padding:10px;border:1px solid var(--line);border-radius:8px;background:var(--surface);cursor:pointer;text-align:left;min-width:0;font-weight:500}
.out:hover{border-color:var(--ink)}
.out.go{border-color:var(--accent-line);box-shadow:inset 0 0 0 1px var(--accent-line)}
.out.stop{color:var(--bad)}
.out[aria-pressed="true"]{background:var(--ink);border-color:var(--ink);color:var(--bg)}
.banner{display:flex;gap:10px;align-items:flex-start;padding:10px 12px;border-radius:8px;background:var(--warn-bg);color:var(--ink)}
.banner .ic{color:var(--warn);margin-top:2px}
.banner.info{background:var(--info-bg)} .banner.info .ic{color:var(--info-ink)}
.facts{display:flex;flex-wrap:wrap;gap:8px 22px}
.facts li{font-size:13px;color:var(--muted)} .facts b{font-size:18px;font-weight:600;color:var(--ink);margin-right:5px;font-variant-numeric:tabular-nums}
.saved{display:flex;flex-direction:column;gap:6px}
.saved li{display:flex;gap:8px;align-items:flex-start} .saved .ic{color:var(--good);margin-top:2px}
.countdown{height:3px;background:var(--line2);border-radius:2px;overflow:hidden} .countdown i{display:block;height:100%;background:var(--accent-line);transition:width 1s linear}
.act{padding:0 16px 16px;display:flex;flex-direction:column;gap:8px}
.act ul{border:1px solid var(--line2);border-radius:8px}
.act li{padding:8px 12px;border-top:1px solid var(--line2);font-size:13px;display:flex;flex-wrap:wrap;gap:4px 8px;align-items:center}
.act li:first-child{border-top:0}
.act time{font-family:var(--mono);font-size:11.5px;color:var(--muted)}
.dt{display:flex;gap:2px;padding:0 8px;border-bottom:1px solid var(--line2)}
.dt button{border:0;background:transparent;padding:10px 8px 8px;color:var(--muted);font-weight:500;border-bottom:2px solid transparent;cursor:pointer}
.dt button[aria-selected="true"]{color:var(--ink);border-bottom-color:var(--accent-line)}
.dhead{padding:12px 14px;border-bottom:1px solid var(--line2);display:flex;flex-direction:column;gap:4px}
.dhead h2{font-size:16px}
.dbody{padding:12px 14px}
.tl li{display:grid;grid-template-columns:10px minmax(0,1fr);gap:10px;padding:0 0 14px;position:relative}
.tl li::before{content:"";width:8px;height:8px;border-radius:50%;background:var(--line);margin-top:6px}
.tl li.call::before{background:var(--accent-line)} .tl li.good::before{background:var(--good)} .tl li.bad::before{background:var(--bad)}
.tl li::after{content:"";position:absolute;left:3.5px;top:16px;bottom:0;width:1px;background:var(--line2)}
.tl li:last-child::after{display:none}
.tl time{display:block;font-size:12px;color:var(--muted)}
dl.kv{display:grid;grid-template-columns:104px minmax(0,1fr);gap:8px 12px}
dl.kv dt{color:var(--muted)} dl.kv dd{overflow-wrap:anywhere}
.checks li{display:grid;grid-template-columns:18px minmax(0,1fr);gap:9px;padding:9px 0;border-bottom:1px solid var(--line2)}
.checks li:last-child{border-bottom:0}
.checks .ic{margin-top:2px} .checks .ok .ic{color:var(--good)} .checks .no .ic{color:var(--bad)} .checks .hm .ic{color:var(--warn)}
.checks b{display:block;font-weight:500} .checks span{color:var(--muted);font-size:12.5px}

/* overlays */
.scrim{position:fixed;inset:0;background:var(--scrim);z-index:40}
.drawer{position:fixed;top:0;right:0;bottom:0;width:min(430px,100%);background:var(--surface);border-left:1px solid var(--line);display:flex;flex-direction:column;z-index:41;padding-top:env(safe-area-inset-top,0px);padding-bottom:env(safe-area-inset-bottom,0px)}
.drawer .dscroll{flex:1;min-height:0;overflow:auto}
.drawer .dfoot{padding:12px 14px;border-top:1px solid var(--line2);display:flex;flex-wrap:wrap;gap:8px}
.modal{position:fixed;inset:0;display:grid;place-items:center;padding:16px;z-index:50}
.modal .mbox{position:relative;width:min(760px,100%);max-height:100%;overflow:auto;background:var(--surface);border:1px solid var(--line);border-radius:10px}
.modal.pal .mbox{align-self:start;margin-top:8vh;width:min(580px,100%)}
.mhead{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:14px 16px;border-bottom:1px solid var(--line2)}
.mhead h2{font-family:var(--display);font-size:14px;font-weight:600}
.mbody{padding:16px}
.iconbtn{display:grid;place-items:center;width:30px;height:30px;border:0;border-radius:6px;background:transparent;cursor:pointer;color:var(--muted)}
.iconbtn:hover{background:var(--bg);color:var(--ink)}
.palin{display:flex;align-items:center;gap:10px;padding:12px 14px;border-bottom:1px solid var(--line2)}
.palin input{flex:1;border:0;background:transparent;font-size:15px;outline:none;min-width:0}
.pallist{max-height:340px;overflow:auto;padding:6px}
.pallist button{display:flex;align-items:center;gap:10px;width:100%;padding:8px 10px;border:0;border-radius:6px;background:transparent;text-align:left;cursor:pointer}
.pallist button[aria-selected="true"]{background:var(--sel)}
.pallist .s{color:var(--muted);font-size:12.5px;margin-left:auto;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:50%}
.pallist .none{padding:14px;color:var(--muted)}
.keys{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px 24px}
.keys div{display:flex;justify-content:space-between;gap:10px;padding:6px 0;border-bottom:1px solid var(--line2)}
.toasts{position:fixed;right:16px;bottom:calc(16px + env(safe-area-inset-bottom,0px));display:flex;flex-direction:column;gap:8px;z-index:60;max-width:calc(100% - 32px)}
.toast{background:var(--ink);color:var(--bg);padding:10px 14px;border-radius:8px;font-size:13px;max-width:360px}
.tip{position:fixed;pointer-events:none;background:var(--ink);color:var(--bg);padding:6px 9px;border-radius:6px;font-size:12px;z-index:70;max-width:240px}
.tip b{font-weight:600}

/* people, call records, sign-in */
.linkbtn{all:unset;cursor:pointer;color:var(--link);text-decoration:underline;text-underline-offset:2px;font-size:inherit}
.linkbtn:focus-visible{outline:2px solid var(--focus);outline-offset:2px}
.sidebtn{margin-left:auto;border:1px solid var(--side-line);background:transparent;color:var(--side-ink);border-radius:6px;padding:4px 8px;font-size:12px;cursor:pointer;white-space:nowrap}
.sidebtn:hover{background:var(--side-active)}
.subh{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:8px 12px;background:var(--sunk);font-family:var(--mono);font-size:10.5px;letter-spacing:.07em;text-transform:uppercase;color:var(--muted);border-bottom:1px solid var(--line2)}
.subh .btn{text-transform:none;letter-spacing:0;font-family:var(--ui)}
.rephead{display:flex;flex-wrap:wrap;align-items:center;gap:12px 16px}
.rephead .av{width:46px;height:46px;border-radius:50%;background:var(--side);color:var(--gold);display:grid;place-items:center;font-weight:600;font-size:15px;flex:0 0 auto}
.notes li{padding:10px 0;border-bottom:1px solid var(--line2)} .notes li:last-child{border-bottom:0}
.modal .mbox.wide{width:min(1080px,100%)}
tr.click[aria-current="true"] td{background:var(--sel)}
.callrec{display:grid;grid-template-columns:minmax(0,1.3fr) minmax(0,1fr);gap:20px;align-items:start}
.crmain{display:flex;flex-direction:column;gap:10px;min-width:0}
.crside{display:flex;flex-direction:column;gap:16px;min-width:0}
.crside section{display:flex;flex-direction:column;gap:7px}
.player{display:flex;align-items:center;gap:10px;padding:10px 12px;border:1px solid var(--line);border-radius:8px;background:var(--bg)}
.pbar{flex:1;height:6px;border-radius:3px;background:var(--line);overflow:hidden;min-width:40px} .pbar i{display:block;height:100%;width:0;background:var(--accent-line)}
.turns{display:flex;flex-direction:column;gap:2px;max-height:440px;overflow:auto;border:1px solid var(--line2);border-radius:8px;padding:6px;position:relative}
.turn{display:grid;grid-template-columns:40px 62px minmax(0,1fr);gap:8px;align-items:baseline;width:100%;padding:7px 8px;border:0;border-radius:6px;background:transparent;text-align:left;cursor:pointer}
.turn:hover{background:var(--bg)} .turn[aria-current="true"]{background:var(--sel)}
.turn .tt{font-family:var(--mono);font-size:11.5px;color:var(--muted)} .turn .tw{font-weight:600;font-size:12.5px} .turn.sys .tx,.turn.sys .tw{color:var(--muted);font-weight:400}
.rubric{display:grid;grid-template-columns:minmax(0,1fr) 96px 30px;gap:7px 10px;align-items:center;font-size:13px}
.rubric .meter{height:6px;border-radius:3px}
.choices{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}
.choice{display:flex;flex-direction:column;gap:9px;align-items:flex-start;text-align:left;padding:16px;border:1px solid var(--line);border-radius:10px;background:var(--surface);cursor:pointer;min-width:0}
.choice:hover{border-color:var(--ink)}
.choice.rec{border-color:var(--accent-line);box-shadow:inset 0 0 0 1px var(--accent-line)}
.choice b{font-size:17px;font-weight:600}
.choice>span:not(.pill):not(.btn){color:var(--muted)}
.choice .btn{margin-top:auto}
.signin{position:fixed;inset:0;z-index:80;background:var(--side);color:var(--side-ink);display:grid;place-items:center;padding:16px}
.signin .sbox{width:min(420px,100%);display:flex;flex-direction:column;gap:16px;align-items:flex-start}
.signin h2{font-family:var(--display);color:var(--side-strong);font-size:20px;font-weight:600;line-height:1.3}
.signin .small{color:var(--side-muted)}
.signin .field{color:var(--side-muted);width:100%}
.gcal .gbtn{background:#fff;color:#1f1f1f;border:1px solid #dadce0;display:inline-flex;align-items:center;gap:10px}
.gcal .gmark{width:18px;height:18px}
.signin .gbtn{background:#fff;color:#1f1f1f;border:1px solid #dadce0;display:inline-flex;align-items:center;gap:10px}
.signin [hidden]{display:none}
.signin .gmark{width:18px;height:18px}
.signin select{background:var(--side-active);border:1px solid var(--side-line);color:var(--side-ink);border-radius:7px;padding:8px 10px;width:100%;font-size:14px}

/* forms, steps, alerts */
form.grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}
form.grid .full{grid-column:1/-1}
.steps{list-style:decimal;padding-left:20px;display:flex;flex-direction:column;gap:8px}
.steps b{font-weight:600}
.alerts li{display:flex;flex-wrap:wrap;align-items:center;gap:8px 12px;padding:11px 14px;border-top:1px solid var(--line2)}
.alerts li:first-child{border-top:0}
.alerts p{flex:1 1 280px;min-width:0}
.monbar{display:flex;flex-wrap:wrap;align-items:center;gap:8px 12px;padding:10px 14px;border-radius:8px;background:var(--sel);border:1px solid var(--accent-line)}
.monbar .sp{flex:1}

/* charts */
.funnel{display:grid;grid-template-columns:max-content minmax(0,1fr);gap:10px 12px;align-items:center}
.funnel .lab{font-size:13px;color:var(--ink2)}
.funnel .track{display:flex;align-items:center;gap:8px;min-width:0}
.funnel .bar{height:18px;background:var(--accent-line);border-radius:0 4px 4px 0;min-width:2px}
.funnel .bar:hover,.funnel .bar:focus-visible{filter:brightness(1.15)}
.funnel .val{font-size:13px;font-weight:600;font-variant-numeric:tabular-nums;white-space:nowrap}
.funnel .val em{font-style:normal;font-weight:400;color:var(--muted);margin-left:4px}
.chart svg{display:block;width:100%;height:auto}
.chart .grid{stroke:var(--line2);stroke-width:1}
.chart .base{stroke:var(--line);stroke-width:1}
.chart text{font-family:var(--ui);font-size:11px;fill:var(--muted)}
.chart text.v{fill:var(--ink);font-weight:600}
.chart .col{fill:var(--accent-line)}
.chart .col:hover,.chart .col:focus-visible{filter:brightness(1.15)}
.chart .hit{fill:transparent}

@media (prefers-reduced-motion: reduce){.lamp.ringing i{animation:none}.countdown i{transition:none}}
@media (max-width:1180px){
  #v-dialer{overflow:auto}
  .panes{flex:none;grid-template-columns:260px minmax(0,1fr)}
  .pane.detail{grid-column:1/-1}
  .pane.queue,.pane.center{max-height:680px}
  .kpis{grid-template-columns:repeat(3,minmax(0,1fr))}
  .kpis div:nth-child(4){border-left:0} .kpis div:nth-child(n+4){border-top:1px solid var(--line2)}
  .cols3{grid-template-columns:minmax(0,1fr)}
}
@media (max-width:900px){
  html,body{height:auto}
  .app{display:block;height:auto}
  .side{flex-direction:row;flex-wrap:wrap;align-items:center;border-right:0}
  .brand{padding:10px 14px}
  .nav{flex-direction:row;overflow-x:auto;width:100%;order:3;padding:0 8px 8px}
  .nav .sec{display:none}
  .nav button{white-space:nowrap;flex:0 0 auto}
  .nav button[aria-current="page"]{box-shadow:inset 0 -2px 0 var(--gold)}
  .nav button[aria-current="page"]::before{display:none}
  .side-foot{margin:0 0 0 auto;border:0;padding:8px 14px}
  .side-foot label{flex-direction:row;align-items:center;gap:8px}
  .me{display:none}
  .main{display:block}
  .top{padding:10px 16px}
  .view,#v-dialer{overflow:visible;padding:16px 16px 40px}
  .panes{display:flex;flex-direction:column}
  .pane{overflow:visible}
  .pane.center{order:-1;max-height:none}
  .pane.queue{max-height:none} .pane.queue .pane-b{max-height:340px}
  .pane.center .pane-b,.pane.detail .pane-b{overflow:visible}
  .outcomes{grid-template-columns:repeat(2,minmax(0,1fr))}
  .grid2,.cols2,.callrec,.choices{grid-template-columns:minmax(0,1fr)}
  .doc ol.flow{grid-template-columns:repeat(2,minmax(0,1fr));gap:18px 10px}
  .goals{width:100%}
}
@media (max-width:520px){
  .kpis{grid-template-columns:repeat(2,minmax(0,1fr))}
  .kpis div{border-left:0;border-top:1px solid var(--line2)}
  .kpis div:nth-child(even){border-left:1px solid var(--line2)}
  .kpis div:nth-child(-n+2){border-top:0}
  form.grid,.keys{grid-template-columns:minmax(0,1fr)}
  .searchbtn{flex:1 1 100%;order:5}
  .goal{width:calc(50% - 9px)}
}